Privacy Policy

SoftCell built the Medisa app as a Free app. This Service is provided by SoftCell at no cost and is intended for use as is.

This page informs users about our policies regarding the collection, use, and disclosure of personal information for those who choose to use our Service. By using Medisa, you agree to the collection and use of information as described in this policy.

Unless otherwise defined, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible within the Medisa app.

Information Collection and Use

For a better experience, while using our Service, we may require you to provide certain personally identifiable information, including but not limited to:
Name, Email, Phone Number, Address, Date of Birth, and Location.

We also collect user location data (manual or device-based) to provide accurate medication reminders, nearby pharmacy information, and other location-based features.

In addition, the app allows you to provide health-related information such as medication names, dosages, medical conditions, and allergies. This data is securely stored and used only for providing and improving medication management and reminder services.

The app uses third-party services that may collect information used to identify you:

Google Play Services
Google Analytics for Firebase

Log Data

Whenever you use our Service, in case of an error in the app, we collect data and information (through third-party products) on your device called Log Data.
This Log Data may include your IP address, device name, operating system version, app configuration, the time and date of use, and other statistics.

Cookies

This Service does not use cookies explicitly. However, third-party code and libraries used in the app may use cookies to collect information and improve their services.
You can choose to accept or refuse cookies and know when a cookie is sent to your device. Refusing cookies may limit some features of the Service.

Service Providers

We may employ third-party companies and individuals to:

Facilitate our Service
Provide the Service on our behalf
Perform Service-related tasks
Analyze how our Service is used

These third parties have access to your personal information only to perform assigned tasks and are obligated not to disclose or use it for other purposes.

Security

We value your trust in providing your personal information and strive to use commercially acceptable means of protecting it. Your health and location data are encrypted and securely stored. However, please note that no internet or electronic storage method is 100% secure, and we cannot guarantee absolute security.

Links to Other Sites

This Service may contain links to other websites. If you click on a third-party link, you will be directed to that site. These external sites are not operated by us; therefore, we recommend reviewing their Privacy Policies. We are not responsible for the content or practices of any third-party sites.

Children’s Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that a child under 13 has provided personal data, we will delete it immediately.
If you are a parent or guardian and become aware that your child has provided us with personal information, please contact us so we can take necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. You are advised to review this page periodically for any updates. We will notify you of any changes by posting the new Privacy Policy here.

Effective Date: 2025-10-27

Contact Us

If you have any questions or suggestions about our Privacy Policy, please contact us at:
[email protected]